Current information about your order
Is a shipment currently taking place? Do I have to expect a delay?
You will normally receive your order within the delivery time specified in the item information or in your order confirmation. For further tracking of your shipment, we provide you with your DHL tracking number in the shipping confirmation.
Please note the shipping conditions and times outside of Germany currently change daily! Therefore, we kindly would like to ask you to inform yourself directly from our shipping service provider DHL.
Please also note that Porzellantreff only ships with 'DHL Paket International'!
You can access the DHL website here: https://www.dhl.de/en/privatkunden/kampagnenseiten/coronavirus.html
Please note that shipping is currently not possible for certain countries outside Germany. Should this apply to your order, we will contact you and inform you about the current status of your order.
I would like to return the goods. What do I have to do and how long do I have time?
I have a question about my order. Who can I contact?
Tel.: +49 (0) 9238 - 99 091 0 or E-Mail: [email protected]
FAQ - Porzellantreff answers your questions
How can I place an order?
How can I create a user account?
What possibilities does the shopping cart offer me?
How can I reset my password?
You can request a new password here.
If you do not receive a password reset email, please check your spam folder or provide us with your customer number or customer account email address. We will then check your customer account to see if it is active.
How can I activate my customer account?
Here you can activate your customer account.
In individual cases, the separate activation notification that we sent by e-mail gets lost in the mailbox or spam folder, so that no activation of the customer account has taken place yet. Only by actively confirming the link in the e-mail sent to you will the customer account activation take place. You can then log in or, if necessary, reset your password.
Can I cancel a product or my order?
Please note: Changes of address are not possible at a later date if the order is already in the shipping process. You can enter a new address for a new order. It is best to change the address independently in your user account. This ensures that the information for your next order will be transmitted correctly.
What payment options do I have?
Shipping costs & delivery restrictions
Can I also ship to a Packstation?
What is the status of my order?
How do I send a product back to you?
How to buy vouchers from Porzellantreff.de
Select a voucher with your desired amount and put it in the shopping cart. After the purchase, the voucher will be sent to the e-mail address you specified in the order process as a separate e-mail with all the necessary data to the voucher.
You will receive a link in your e-mail that leads you to the print preview of the voucher. You can send this link as often as you like to any person of your choice. The e-mail and the printable version contain the necessary voucher code, which the recipient can redeem at the end of an order process. With the purchase of the voucher code, the voucher is immediately ready for redeeming.
The voucher will only be sent as a print version by e-mail. Therefore there are no shipping costs for you. If you did not receive the e-mail with the link to the print version of the voucher, please check your spam folder or contact our customer service via e-mail.