Shipping costs & shipping restrictions

For items of Porzellantreff.de (not partner's items) the following terms for shipping are valid:

Shipping within Germany on bill, prepayment, credit card, PayPal and Sofortüberweisung:

Your order is packed carefully and fondly so you do not get a pile of shards receiving your order. Please understand that we do not share the delivery costs on all items of Porzellantreff.de but charge them to the particular customer. Therefore we charge a shipping flat rate of € 4,90 on orders up to an order value of € 49,99. From an order amount of € 50,00 the shipping is free of shipping costs.

For orders to overseas separate conditions are valid:

For many countries we charge a package price for the shipping of your order. You can take it from the chart below. This package price depends on the quantity of packages of your order and doesn't depend on the total order amount and includes all shipping, packing, service fees and preparing of accompanying and customs documents.

Import duties and taxes are imposed by the relevant import and customs shall be borne by the recipient. These depend on the import regulations of the receiving country. For more information, please ask your responsible customs office.

Please keep the references to our general terms and conditions for shipping in non-EU countries in mind. For our partner products we refer to the particular partner.

Diagram of shipping costs:

Delivery times

How long does shipment take?

It might take up to 1 – 3 days from receiving your order and packing your order of items on stock, depending on weekends and holidays. Additionally, this time are the delivery periods of our shipping partners.

There is no shipping on weekends and holidays.

Also, respect the delivery time of our shipping partner. For items not in stock, the general delivery times of the suppliers are valid. Under certain circumstances, they can take up to a few weeks.

For urgent orders within Germany we offer express delivery on items on stock. You will find details to express delivery here.

Do you also ship overseas?

Yes, we do ship to foreign countries. Please find the quoted countries in our diagram of shipping costs.

For deliveries outside Germany, the following periods are the delivery times which are indicated on the supply side added to:

Is an express delivery possible?

All in-stock items can be shipped via express delivery within Germany. Therefore following terms are valid:

• Dissenting the other terms the shipping costs for express delivery are € 14,90 per package
• Express delivery is bonded to the payment methods credit card, Sorfortüberweisung and PayPal
• You can choose express delivery in step 3 of your order
• Orders until 3:00 pm are going to be delivered on the next work day till 12:00 am
• Saturday delivery is included
• Orders from Saturday and Sunday are going to be delivered on Tuesday
• Orders from holidays are going to be delivered the next work day

Important additional information:

• The final amount of your packages can be numbered not before packing your order. According to this we will charge the actual delivery costs later
• Only possible within Germany (except German islands)
• Express service does only apply to products of Porellantreff and not to partner products
• We do not guarantee the delivery at due date and cannot be held liable
• Express delivery costs will not be repaid when returning an order. For our partner products we refer to the general terms and conditions of the particular partner.

Do I have to pay multiple shipping costs in orders with several packages?

For deliveries within Germany you just pay a flat price, independent of the amount of packages or the order value.

For deliveries outside of Germany is due the unit price per package.

Is part-shipping possible?

Yes, for orders within Germany part-shippings are possible. If your order contains items which are on stock and items with an estimated delivery time of multiple weeks, we offer you to ship the items on stock earlier. Therefore, you just need to choose part-shipping as your shipping option. Part-shipping is free, which means you online pay shipping costs once.

How do I get informed about my order status?

In your order acknowledgement we will give you an estimated shipping date. As soon as your package is shipped, you will get an email including your tracking number. With this code you can track your package on www.dhl.de. In case there is a delay of shipping caused by the supplier, we will inform you in due time before the estimated delivery date is reached.

Can I return goods and who bears the costs?

Of course, you can send back products. Please refer to our Return Policy for further information on returning products.

What payment options do I have?

Please find all information on our page payment options.