Shipping Costs & Delivery Times

Shipping Costs

Standard Shipping within Germany for €3.95

For orders within Germany, we charge a flat packaging and shipping fee of only €3.95.

This flat rate is calculated with the customer in mind, as it covers only part of the actual costs we incur. We cover the remainder for you. This is part of our service. It is important to us that your goods arrive safely and promptly. Therefore, we place great emphasis on secure and careful packaging. And we work with reliable transport service providers.

Premium Shipping within Germany for €9.95

With our Premium Shipping, you will receive your order especially fast. The “Premium Shipping” option is available within Germany.

The flat fee for Premium Shipping is €9.95. By selecting “Premium Shipping,” we guarantee that your package will leave our warehouse on the same day if we receive your order by 12:00 PM at the latest. This way, you receive your goods as quickly as possible.

The “Premium” shipping option applies only to items in stock. It is available to you from Mon – Fri from 0:00 to 12:00 (excluding public holidays).

Note: Shipping costs incurred will not be refunded if the order is returned.

Do I have to pay shipping costs multiple times for a delivery consisting of multiple packages?

For shipping within Germany, you only pay one flat rate, regardless of the number of packages or the order value.

Special conditions apply for international orders:

For all deliveries outside Germany, we charge a flat rate per package as well as weight-dependent costs based on the item weight and packaging per package. You can find the shipping costs in the following table. The shipping costs are charged regardless of the order value of your shipment. They also include the costs for handling, shipping and export documents, as well as the customs processing fee.

Import duties and taxes are levied by the respective customs office and are at the recipient's expense. These are based on the import regulations of the destination country. For further information, please contact your local customs office.

Please also note the information in the terms and conditions regarding shipping to non-EU countries.

Shipping Costs Overview

Delivery Times

How long does a delivery take?

There can be up to 5 working days between order acceptance and the packing of items in stock. In addition, the delivery time of our shipping partners applies. No shipments are made on weekends and public holidays. For items not in stock, the standard delivery times specified by the manufacturers in the shop apply. These can sometimes take several weeks.

Do you also deliver abroad?

Yes, we deliver abroad. Please refer to the shipping costs overview for the applicable countries. For deliveries outside Germany, the following timeframes must be added to the delivery times stated on the product page:

Is partial delivery possible?

Yes, for orders with a billing address and delivery within Germany, partial deliveries are possible. If your order consists of both in-stock items and items with multi-week delivery times, we offer to send the in-stock items as a partial delivery in advance. To do this, simply indicate in the ordering process, when selecting the shipping options, that you would like to receive a partial delivery. Partial delivery is free of charge for you, i.e. you only pay shipping costs once for your entire order.

How will I be informed about the status of my order?

In your order confirmation, we will inform you of an estimated delivery date. As soon as your package is dispatched, you will receive an email from us containing a tracking code. With this tracking code, you can track your order at DHL under www.dhl.de. If there is a manufacturer-related delivery delay, we will inform you of the delay in good time before the delivery time specified in our shop expires.

Can I return goods and who bears the costs?

Of course, you can return new, unused goods. Please refer to the cancellation policy for more information on returns: Cancellation Policy.

Which payment methods are available to me?

You can find all information on our page Payment Methods.