Shipping Costs & Delivery Times

Shipping Costs

Standard Shipping within Germany for €3.95

For orders within Germany, we charge a flat packaging and shipping fee of only €3.95.

This fee is calculated to be very customer-friendly, as it only covers a portion of the actual costs we incur. We cover the remaining amount for you. This is part of our service. It is important to us that your goods arrive safely and promptly. Therefore, we place great emphasis on secure and careful packaging, and we work with reliable shipping service providers.

Premium Shipping within Germany for €5.95

With our Premium Shipping, you will receive your order particularly quickly. The "Premium Shipping" option is available within Germany.

The flat fee for Premium Shipping is €5.95. By selecting "Premium Shipping," we guarantee that your package will leave our warehouse on the same day if your order is placed by 11:00 AM. This ensures you receive your goods as quickly as possible.

The "Premium" shipping option is only available for in-stock items. It is available from Mon – Fri from 0:00 to 11:00 AM (excluding holidays).

Note: In the event of a return, the shipping costs incurred will not be refunded.

Express Shipping within Germany for €14.90

Within Germany, all in-stock items can be shipped via Express Shipping. The following rules apply:

• - Shipping costs differ from all other regulations: €14.90 per package
• - Express shipping of your goods is only possible with the payment methods Credit Card, Sofortüberweisung, and PayPal
• - Please select our "Express Shipping" option in the 3rd order step
• - Orders placed by 1:00 PM will be delivered by 12:00 PM the following day
• - Delivery also takes place on Saturdays
• - Orders placed on Saturday and Sunday will be delivered on Tuesday
• - Orders placed on public holidays will be shipped on the next business day

Important additional information:

• - The final number of packages can only be determined when packing your order. Depending on this, we will later charge you the actual Express shipping costs incurred
• - Only available for deliveries within Germany (excluding German islands)
• - We cannot guarantee timely delivery by the shipping service provider and cannot be held liable in case of non-fulfillment
• - In the event of a return, the costs incurred for Express Shipping will not be refunded

Do I have to pay shipping costs multiple times if an order is delivered in multiple packages?

For shipments within Germany, you pay only one flat fee, regardless of the number of packages or the order value.

Special conditions apply to international orders:

For all deliveries outside Germany, we charge a flat rate per package as well as weight-dependent costs based on the item weight and packaging per package for your order. You can find the shipping costs in the table below. The shipping costs are charged regardless of the order value of your shipment. They also include the costs for processing, shipping and export documents, as well as the customs clearance fee.

Import duties and taxes are levied by the respective customs office and are the responsibility of the recipient. These depend on the import regulations of the recipient's country. For more information, please contact your local customs office.

Please also note the information in the terms and conditions regarding shipping to non-EU countries.

Shipping Cost Overview

Delivery Times

How long does delivery take?

There can be up to 5 working days between order acceptance and the packaging of in-stock items. This is in addition to the delivery time of our shipping partners. No shipments are made on weekends and public holidays. For out-of-stock items, the standard delivery times of the manufacturers listed in the shop apply, which can take several weeks. For urgent orders, we offer Express Shipping for in-stock items. (For more information – see above.).

Do you deliver abroad?

Yes, we deliver abroad. Please refer to the shipping cost overview for the applicable countries. For deliveries outside Germany, the following timeframes must be added to the delivery times specified on the offer page:

Is partial delivery possible?

Yes, partial deliveries are possible for orders with a billing address and shipping within Germany. If your order consists of both in-stock items and items with a longer delivery time, we offer to send the in-stock items as a partial delivery in advance. Simply indicate during the checkout process that you would like to receive a partial delivery. Partial delivery is free of charge for you, meaning you only pay shipping costs once for your entire order.

How will I be informed about the status of my order?

In your order confirmation, we will provide you with an estimated delivery date. As soon as your package is on its way, you will receive an email from us containing a tracking code. With this tracking code, you can track your order with DHL at www.dhl.de. If there is a manufacturer-related delivery delay, we will inform you of the delay in good time before the delivery time specified in our shop expires.

Can I return goods and who bears the costs?

Of course, you can return new, unused goods. Please refer to the Right of Withdrawal for further information on returns.

What payment methods are available?

You can find all the information on our "Payment Methods" page.