About our services
- About your benefits
- About our delivery times
- About our stock keeping
- About our customer service
- About our complaint management
- About our offers and prices
- About your security
- About our suppliers
- About our product range
- About packaging and shipping
- About our logistics partner
- Your thoughts are appreciated
Hello dear customer,
My name is Porzell and I am the all seeing marmot and Porzellantreff's mascot. I am there for you, 365 days a year, since I am a Blue Marmot and do not hibernate. I am also your helper and companion at various places in our online shop.
I keep you updated with our Newsletter.
- I am your protection against sudden porcelain loss.
About your benefits
Porzellantreff.de offers you a wide variety of precious advantages.
- You have owned a brilliant porcelain set and would like to have it complete even after its production has ended?
Our all seeing marmot Porzell informs you well in time when the production of a porcelain set is about to end (Information about ending sets).
- Take a step back and relax.
You get regular information about our Porzellantreff in our Newsletter or on Twitter.
We inform you regularly about current sets, innovations, bargains, changes in price and we offer helpful specialized information. This way you can be sure not to be awakened by a bad surprise.
- Your protection against sudden porcelain loss.
No matter which porcelain set you own.
About our delivery times
Since we have good contacts to manufacturers, we are usually able to fulfill your dreams quickly. We process your order within one day and partly start shipping stored items on the same day already. Though at the latest within the following 24 hours on workdays. Or use our express service: In less than 24 hours you will be able to hold your desired article in your hands. Orders placed until 3:00pm will be delivered on the next workday. Orders placed on Saturday or Sunday will be delivered on Tuesday.
We offer free separate deliveries if your article is not available when you place your order. Due to high demands and the currently fluctuating economic situation of our manufacturers, we have to face delays in production and delivery times from time to time.
No matter what and how much you order, you will receive your order as fast as possible.
About our stock keeping
Your satisfaction is our primary goal. What feels better than holding your desired article in your hands after a short period of time? That is why we try to ensure that all parts of our product range are always available. We have created additional storing capacity as a buffer, to avoid supply shortages. More than 100 000 articles of our product range are available everyday. We plan everyday. We do not create ordering pools, but take care of every order of our customers directly, i.e. as soon as we run out of articles we order new ones from our manufacturers immediately. We can satisfy our customers' demand only this way. A computer-assisted stock keeping always improves our daily activities. We even had the chance to offer storages to some premium manufacturers at our site in Arzberg. This is the safest way for you to receive your desired articles quickly. We order directly from manufacturers.
Now matter how large or small your order is.
About our customer service
We are your expert for everything concerning porcelain. Ask us!
You have questions about your order?
You need detailed assistance concerning certain products?
You would like us to call you back?
Then feel free to use our Callback service.
Ms. Fürbringer and her team will be glad to assist you personally.
About our complaint management
We appreciate your praise - but your criticism even more!
We welcome your complaints since they shows us where we need to improve.
We take your concern seriously and treat it confidentially.
Ms. Fürbringer and her team will be happy to assist if you ever encounter any problem with your shipping.
You would like to send us your criticism? Then feel free to fill in our Complaint Form or send us an e-mail.
You prefer to tell us personally? Just call us under +49 (0) 9238 - 99 091 0.
No matter whether early in the morning or late in the afternoon. Always during our office hours between 9:00am and 5:30pm.
About our offers and prices
We always improve our offers and prices.
Porzellantreff offers you more than 26.000 items. Since we have good contacts to the manufacturers, we can offer you a variety of bargains.
- Just for you we are on the lookout for the newest trends of tableware.
Regular visits to exhibitions and manufacturer meetings at the Ambiente in Frankfurt, Germany, enable us to present to you the newest and best trends of tableware.
About your security
We keep all harm from you when you shop. When it comes to paying we rely on our safest methods, too.
- You purchase via invoice
First you receive your order and then you decide whether you would like to keep it. You only pay for your delivery if you are satisfied. Porzellantreff offers you a right of return within 30 days after date of invoice for all our products.
Or use the safe payment via VISA and MasterCard. PayPal is also a safe and easy way to pay for your purchase - without having to enter your bank account details or credit card number. Your data are secured in your PayPal account.
You are safe with us.
About our suppliers
We have to react to the economic development,, too. Some of our suppliers move their production abroad, others use short time work like manufacturers from different industries do, too. We have good contacts and continuously keep in touch with the sales managers of those companies. We do our best for you when talking to the manufacturer and negotiate with all our power, so that you get your articles fast in spite of production shortages.
No matter how serious the situation is.
About our productrange
Our wide variety of products is the reason for our success besides our high quality requirements.
Almost daily we add new products to our product range consisting of more than 26.000 items. Only this way we can offer you a wide variety of premium items from national and international manufacturers.
About packaging and shipping
Happy people pack your valuable items instead of dull machines. Just as fast if not faster than robots, but particularly with more care. We ensure that you will get each item packed with care and shockproof.
No matter if porcelain or PVC.
About our logistics partner
We work hand in hand with the world's leading logistics service DHL. Each order will be charged € 4,90 shipping costs for shipping inside Germany, no matter how many items are ordered. When ordering for € 50 or more we do not charge shipping costs for shipping inside Germany.
Would you like to return your delivery? No problem. Each package includes a return slip. This will help you returning your shipment without further ado.
Your thoughts are appreciated
If you would like to tell other customers about your experiences with Porzellantreff.de, we would appreciate it if you Rate our Online Shop.
Only this way we are able to keep doing our best for you.
No matter whether it's positive or negative criticism.
Tell us whether you were satisfied with your purchase at Porzellantreff.de.
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